Refund Policy

Returns / Refunds Policy

This return policy is only applicable for products purchased on www.pluchi.com

Any queries related to return / refunds such as return requests must be notified on our customer care email: care@pluchi.com or WhatsApp number 9667982323 / 8199950207

An item is eligible for return / refund only if the below conditions are met:

If the return / refund request is raised within 7 days of receiving your order. Return request raised outside the return period will not be accepted

  • If the item received is damaged or has a manufacturing defect.
  • If the item is different from specifications mentioned on the product page.
  • If the item is having missing parts or accessories as mentioned on the product page.
  • PREPAID refund amounts will be transferred to account while COD refund amounts will only be given in the form of store credit/ discount coupon or bank transfer of agreed refund value.
  • Reverse pickup charges (Rs. 125/-), COD charges and shipping charges (if applicable), are non-refundable. The rest of the amount will be credited back to you. In case an error has occurred from our end, we will not deduct any amount and refund the full payment.

Any item to be returned should be returned in its original unused condition, with all the original accessories, price tag, parts accessories, original packaging delivered to you. Please ensure the product is packed properly before the return is picked up, this is to avoid any damage in return transit to the warehouse.

Please note that we may ask for photo or videos of the product to approve your return request. So, kindly take photos/record videos while unboxing the order.

Disclaimer: Due to multiple factors, color of the product shown on website may slightly vary from the actual physical product and this variation in color will not be covered under return policy. Returns reason mentioning about product quality are also not covered under return policy since quality is a subjective issue. We reserve the rights to reject returns, refund or replace the item depending on your return request and return conditions fulfilled.

Customized Items Policy:

Custom made items are non-returnable and non-refundable. Hence, please ensure to order exact size / measurements of the product being customized.

Masks:

Masks are non-returnable and non-refundable.

Cancellation Policy:

If you would like to cancel the order, you must notify us on our customer care email care@pluchi.com or WhatsApp number 9667982323 / 8199950207 with a proper reason for the canceling your order. In case your order has been dispatched already, we will not be able to cancel it.

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